Returns and Refund Policy  

At Brightpickz, operated by  Quantbliss Innovations Private Limited, we strive to provide a smooth and convenient shopping experience. In this document, the terms “we,” “us,” and “our” refer to  Quantbliss Innovations Private Limited, while “you,” “your,” and “user” refer to you, our valued customers. By purchasing from our website, you agree to the return and refund terms outlined below. If you need to return an order, the conditions for doing so are explained clearly for your reference.  

Eligibility for Returns  

Items must remain unused, unwashed, and in their original condition with all tags, labels, and packaging intact.  

All tags, labels, and packaging must be returned exactly as they were originally provided.  

Products that have been worn, washed, or modified in any manner will not qualify for return.  

Return requests must be submitted within 48 hours from the date of delivery. To begin a return, please contact our customer service team within this timeframe.  

Items that do not meet these requirements will not be accepted for return.  

How to Initiate a Return  

Step 1: Initiate a Request   
Send your return request via email along with your Order ID and the reason for return to    info@brightpickz.com.  

Step 2: Share Supporting Photos   
If the item received is damaged, defective, or incorrect, please attach clear images showing the issue to help speed up the review process.  

Step 3: Follow the Return Instructions   
Once your return request is approved, we will provide the necessary instructions for completing the return process.  

We reserve the right to decline returns that do not comply with our stated guidelines.  

Refund Process and Timeline  

After the returned item is received, our team will examine it to confirm that it meets the return requirements. You will be informed whether your refund request is approved or rejected. If approved, the refund will be issued to your original payment method within 5–7 business days. A confirmation email will be sent once the refund has been completed.  

Partial Refund Guidelines  

If a returned item only partially satisfies the return conditions (for example, minor damage or missing packaging), a partial refund may be issued at our discretion.  

Damaged, Defective, or Incorrect Product  

If you receive a product that is damaged, defective, or different from what you ordered, please submit a return request within 48 hours of delivery. Kindly include clear photos or videos of the issue in your email so that we can address the matter promptly.  

Need Assistance?  

If you have any questions or need help regarding a return or refund, you may contact our customer support team at    info@brightpickz.com.  

Thank you for choosing Brightpickz. Your trust is important to us, and we remain committed to ensuring your experience with us is positive.